Shipping policy

Thank you for shopping with Her Solis. We want to ensure that you have a smooth and transparent experience when it comes to shipping. Please read our Shipping Policy carefully to understand our shipping procedures and terms.

1. Processing Time:

a. Order Processing: Orders are typically processed within [X] business days after payment confirmation.

b. Custom Orders: Custom or personalized items may require additional processing time. Please refer to the product description for estimated processing times.

2. Shipping Methods:

a. Domestic Shipping: We offer standard and expedited shipping options for domestic orders within [Your Country]. Shipping times may vary depending on your location and the chosen shipping method.

b. International Shipping: We also offer international shipping to select countries. Shipping times and costs for international orders vary and will be displayed at checkout.

3. Shipping Rates:

a. Domestic Shipping: Shipping rates for domestic orders are calculated based on the weight and dimensions of the items, as well as the shipping destination. Rates will be displayed at checkout.

b. International Shipping: International shipping rates are determined by the destination country and the weight and dimensions of the items. Rates will be displayed at checkout.

4. Tracking Orders:

a. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.

5. Shipping Delays:

a. Unforeseen Circumstances: Her Solis is not responsible for shipping delays caused by factors beyond our control, such as weather, customs, or carrier-related issues.

6. Lost or Damaged Packages:

a. Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package or provide a replacement.

b. Damaged Packages: If your package arrives damaged, please take photos of the damaged items and packaging. Contact us immediately, and we will assist you in filing a claim with the carrier.

7. Customs and Duties:

a. International Orders: Customers are responsible for any customs duties, taxes, or fees that may apply to international orders. Her Solis is not responsible for these additional charges.

8. Shipping Address:

a. Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Returns Due to Non-Delivery:

a. If a package is returned to us due to non-delivery (e.g., incorrect address, failure to pick up from the post office), the customer will be responsible for the cost of reshipping.